Gen Mobile Reviews

Gen Mobile offers a variety of prepaid phone plans and cell phones. The wireless plans start as low as $9/mo. Here are some of the available plans:

• 1GB data plan costs $10/mo. It includes unlimited nationwide talk & text, and 5G or 4G LTE high-speed data.
• 7GB data plan costs $30/mo. It includes unlimited nationwide talk & text, 5G or 4G LTE high-speed data, and unlimited international calling to 100+ destinations with a $10 international credit.
• Unlimited data plan with 10GB mobile hotspot costs $50/mo. It includes unlimited nationwide talk & text, 5G or 4G LTE high-speed data, unlimited international calling to 100+ destinations with a $10 international credit, and 35GB of 5G/4G data speeds.

There are also options to bring your own phone or buy a new one from Gen Mobile. The phones offered include pre-owned iPhone X 256GB, iPhone XS 64GB, Samsung Galaxy S9 64GB, and Motorola Moto G7 Play. The Motorola Moto G7 Play is priced at $69.00. Other phones are currently sold out.

Gen Mobile also offers free mobile service for those who qualify for Unlimited Talk, Text, and 7GB data through the Federal Affordable Connectivity Program. They also provide a free smartphone.

Please note that the prices and plans may vary, so it's recommended to check the official Gen Mobile website for the most accurate and up-to-date information..

Gen Mobile offers nationwide 5G network coverage on the nation's largest 5G network. The network coverage maps are only high-level approximations of wireless coverage and do not indicate actual current or future performance of the network. There are various factors that may impact your wireless coverage or signal such as buildings, structures, weather, signal strength, crowded network, arrangements with third party carriers and other factors that may result in dropped calls, slower data speeds, or other impacts on the quality of service received. Network coverage or service is not available everywhere and the network speeds may vary significantly when users are on a roaming partner network. Gen Mobile gives you the speed and reliability of America’s largest 4G LTE/5G GSM and CDMA network. Gen Mobile is owned by Dish Wireless. It uses the AT&T network to provide coverage. The total area covered is 74.6% and the 5G area covered is 41.4%..

To activate a phone with Gen Mobile, follow these steps:

1. Insert SIM Card: Check the device's SIM tray first and pop out the correct SIM size (standard, nano, micro).
2. Call Customer Care to activate: Dial 1-833-528-1380. If planning to keep the current number, have the following information ready: First Name of Account Holder, Last Name of Account Holder, Phone Number to Keep, Account Holder's Address, Account Number, and PIN Number of Account.
3. Enjoy the new Gen Mobile service!

If the phone was purchased directly from Gen Mobile, it will arrive activated and ready to use out of the box. If there's a desire to delay the plan start date, contact the Customer Care Team to delay the start of the plan. For those who have a 4G LTE unlocked GSM phone or data device and want to activate it on the GSM network, a SIM card from Gen Mobile will be needed. Once the SIM card is received in the mail, call (833) 528-1380 to chat with a Customer Care representative between the hours of 7:00 a.m. to 5:30 p.m. PST, 7 days a week.

To transfer a phone number to Gen Mobile, an email will be received after checkout requesting the following information so a phone number transfer request can be submitted to the current carrier: First Name of Account Holder, Last Name of Account Holder, Phone Number being brought to Gen Mobile, Account Holder’s Address, Account Number, and PIN Number of Account. To submit the number transfer information to Gen Mobile, email care@genmobile.com, call (833) 528-1380, or chat with a Customer Care representative between the hours of 7:00 a.m. to 5:30 p.m. PST, 7 days a week.

GenMobile offers a variety of services and products. The company provides affordable wireless plans as low as $9 per month, powered by America's largest 5G networks. These plans include nationwide coverage, Wi-Fi calling, and 4G/5G hotspot. Customers can either keep their existing number or get a new one. They also have the option to bring their own phone or purchase a new one from GenMobile.

In addition to phone plans, GenMobile also offers data-only plans. These are ideal for customers who want to bring their own hotspot or tablet to GenMobile.

GenMobile also offers a variety of pre-owned phones across both the Android and iOS powered product families. These include models such as the iPhone 6s 32GB and iPhone 7 32 GB.

All of GenMobile's plans are no contract, meaning customers can stay connected without any long-term commitments. They offer both Pay As You Go and Prepaid cell phone plans, which customers can customize to best fit their needs.

Finally, GenMobile offers a 7-Day Money Back Guarantee for both service and phone purchases, providing customers with peace of mind when choosing their products and services.

GenMobile has mixed reviews from customers. On one platform, it has a rating of 3.1 with 54% of reviewers recommending the company. The customer service is rated 2.9 out of 5. Some customers have praised the friendly and helpful customer service reps and the economical international dialing credit. However, there are also negative reviews. Some customers have reported issues with mobile data not working and dissatisfaction with the company's device replacement policy. Another platform gives GenMobile a rating of 1.8, with 84% of the reviews being 1-star. Customers have reported issues such as phones being hacked, poor customer service, and problems with account flagging. Please note that these reviews are subjective and experiences may vary.

Genmobile.com offers an Auto Pay service. When a customer provides their debit or credit card information to Gen Mobile to make a purchase, they certify that they have the rightful authority to authorize debits or charges to the payment card provided. If a customer signs up for Auto Pay Authorization, they authorize Gen Mobile to electronically debit or charge the Payment Card each month when the amount is due for their Gen Mobile service and any features added to their service at least one day prior to the due date for their payment. This authorization will continue to be in effect until Gen Mobile is notified by the customer that they would like to rescind this authorization. Customers can also turn off the Auto Pay option by updating their preference on their device through the MyGenMobile App. The card issuer or Gen Mobile may also terminate this authorization. Gen Mobile reserves the sole right to make updates to this Auto Pay Authorization.

Genmobile.com accepts several payment methods. Customers can make payments through the Gen Mobile Care app, which is available on the Google Play and Apple App Store. Payments can also be made by phone by dialing 611 from a Gen Mobile phone or (833) 528-1380 from another phone. Cash payments are accepted at over 20,000 retail locations across the U.S., including authorized ePay, Emida, VidaPay, SoftPayPlus, or InComm retailers. Online payments can be made with a credit card (Visa, Mastercard, or Discover), or PayPal..

Gen Mobile has a 7-Day Money Back Service Guarantee. If a customer is not satisfied for any reason within the first seven days after their service or service plan is activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable), minus shipping and handling. This guarantee only applies to customers who purchased their services or service plans on genmobile.com. Services or service plans purchased from authorized retailers or distributors do not qualify for this guarantee. To request a refund, customers need to call Customer Care at (833) 528-1380 within seven days from the date their service or service plan is activated to open a Return Merchandise Authorization (RMA) ticket. If a SIM card or phone was purchased, the refund will be processed upon receipt of the SIM card or phone.

All new and pre-owned Gen Mobile phones purchased on genmobile.com come with a 7-Day Money Back Phone Guarantee. Customers have seven days from the delivery date of their new or pre-owned phone to return it to Gen Mobile for a repair, exchange, or full refund (minus shipping and handling). This return policy does not cover any water and/or accidental physical damage caused by the customer and any normal wear-and-tear, cosmetic, or aging damage to the phone while in the customer's possession. To repair, exchange, or return a phone, customers need to call Customer Care at (833) 528-1380 to open an RMA ticket. The refund will be processed upon receipt of the phone. Any unused services or service plans will be credited upon shipment of the replacement or repaired phone.

Phones purchased on genmobile.com include a 30-day limited warranty that covers any out-of-box defects. It does not cover any water and/or accidental physical damage caused by the customer and any normal wear-and-tear, cosmetic, or aging damage to the phone while in the customer's possession. Customers have thirty days from the delivery date of their phone to return it to Gen Mobile for an exchange or repair. To repair or exchange a phone, customers need to call Customer Care at (833) 528-1380 to open an RMA ticket. Any unused services or service plans will be credited upon shipment of the replacement or repaired phone.

Regarding the shipping policy, when a customer purchases a mobile device and requests that Gen Mobile ship the device to their home, they implicitly consent to disclose their name and address to a third-party shipping company in order to complete the purchase via delivery.

The Gen Mobile phone warranty policy provides a 30-day limited warranty since delivery. During this 30-day warranty window, phones with "out-of-box defects" can be returned for a free exchange or repair. Additionally, if a customer is unhappy with their service within the first 7 days of activation, Gen Mobile will refund the customer for unused services or service plans and activation fees if applicable, minus any shipping and handling costs. There is also a 7-day money back guarantee on all phones purchased directly through the Gen Mobile website. For more specific details, it's recommended to contact Gen Mobile directly or visit their official website.

To return a phone to Gen Mobile, the following steps are recommended. First, call Customer Care at (833) 528-1380 to open a Return Merchandise Authorization (RMA) ticket. It's important to have the order number, ESN/IMEI number (if available), and phone number handy when calling. The refund will be processed upon receipt of the phone. Please note that this return policy does not cover any water and/or accidental physical damage caused by the customer and any normal wear-and-tear, cosmetic, or aging damage to the phone while in the customer's possession. Any unused services or service plans will be credited upon shipment of the replacement or repaired phone. Services or service plans and activation fee (if applicable) will be refunded under the 7-Day Money Back Guarantee.